GENERAL TERMS AND CONDITIONS (GTC)
https://fansbrands.cz/ - effective from the following date: 2024-04-19
Preamble
Welcome to our website. Thank you for choosing us for your purchase. We greatly appreciate your trust. This web store GTC was prepared with the Fogyasztó Barát ÁSZF generator.
If you have any questions regarding these general terms and conditions, the use of the website, specific products, the purchasing process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details below!
Imprint: Data about the service provider (seller, company)
Name : Pit Box Kft .
Headquarters : 2600 Vác, Rózsa utca 3/A 1em. 2 ajt.
Postal address : 2600 Vác, Rózsa utca 3/A 1em. 2 ajt.
Registration authority: Rózsa Vózsa, spol. s r. o.: Fővárosi Törvényszék Cégbírósága
Company registration number : 13-09-144768
Tax number : 23163885-2-13
Represented by : Chertes Levente Csaba
Phone: +420 (2) 288 814 19
Email : sales@fansbrands.com
Website: https://fansbrands.cz/
Bank account number : HU93109180010000012171110088
SWIFT code : BACXHUHB
Data protection registration number : NAIH - 103878 / 2016
Hosting service provider details
Name : UNAS Online Kft.
Headquarters : 9400 Sopron, Kőszegi Tue 14.
Contact details : unas@unas.hu
Website : unas.hu
Name : Shopify Commerce Singapore Pte . Ltd.
Address : Robinson Road 77, # 13-00 Robinson 77, Singapore 068896
Contact details:
Website: https://www.shopify.com/
Definition
Product : any
movable goods, including water, gas and electricity in containers, bottles or otherwise limited quantities.
quantity or with a certain volume and
movable goods that contain digital content or digital services or are connected to them in such a way that the product could not be used for its intended purpose without the relevant digital content or digital services (hereinafter referred to as "product containing digital elements").
offered for sale on websites.
Product containing digital elements : movable goods that incorporate digital content or digital services or are connected to them in such a way that the product would not be fit for its intended purpose without the relevant digital content or digital services.
Parties : seller and buyer together
Consumer : a natural person acting outside the scope of his/ her independent professional and economic activity who purchases, orders, receives, uses, enjoys or is in relation to the goods. The recipient of a commercial communication, offer. The rules for the conciliation board in its application - on the resolution of consumer disputes online, as well as the regulations of the European Parliament 2006/2004/EC and 524/2013/EU of 21 May 2013 amending Directive 2009/22/EC with the exception of the application of the Council Regulation - in addition to the above, a consumer acting for the purpose of exercising a profession and economic activity independently is considered to be a civic association under the law, a religious legal entity, an apartment building, a housing cooperative that purchases goods, orders, receives, uses, enjoys or is in relation to the goods. The recipient of a commercial communication or offer related to the goods. Within the internal market, based on the buyer's nationality, place of residence or place of establishment with unjustified territorial content restrictions and other forms of discrimination in conduct contrary to, and Regulations 2006/2004/EC and (EU) 2017/2394, as well as the European Parliament and the European Parliament and for the purposes of Regulation (EU) 2018/302 of the Council, a company that is considered a customer under Regulation (EU) 2018/302 shall be considered a consumer in addition to the above.
Consumer contract : a contract in which one of the parties is considered a consumer.
Digital content : data created or provided in digital form.
Functionality : the ability of a product containing digital elements, digital content or digital service to fulfil its intended purposes.
Manufacturer : the manufacturer of the product or, in the case of imported products, the importer who brings the product into the territory of the European Union, or any other person who presents himself as the manufacturer by placing his name, trademark or other distinguishing sign on the product.
Interoperability : the ability of a product containing digital elements, digital content or digital service to work with hardware and software other than those commonly used with the same type of product, digital content or digital service.
Compatibility : the ability of a product containing digital elements, digital content or digital service to interoperate without the need for conversion with hardware and software other than those commonly used with the same type of product, digital content or digital service.
Website : this website used to conclude the contract.
Contract : a purchase contract concluded between the seller and the buyer via the website and e-mail.
Durable medium : any device that allows a consumer or a business to store data that is personally identifiable to them in a way that allows access to the data in the future for a period of time appropriate to the purpose of the data, and to view the stored data in an unchanged form.
Distance communication device : a device suitable for making a contractual statement with a view to concluding a contract without the physical presence of the parties. Such a means is , in particular , an addressed or unaddressed form, a standard letter, an advertisement published in the press with an order form, a catalogue, a telephone, a fax or a device enabling access to the Internet.
Distance contract : a consumer contract concluded within a distance selling system organised for the purpose of providing products and services under the contract without the simultaneous physical presence of the contracting parties in a manner where the contracting parties use only a device enabling distance communication for the purposes of concluding the contract.
Entrepreneur : a person acting within the scope of their profession, employment or business activity.
Buyer : a person who submits an offer to purchase and concludes a contract through the website.
Warranty : in the case of contracts concluded between a consumer and a businessman (hereinafter referred to as "consumer contract"),
- a commercial guarantee for the performance of a contract, which the entrepreneur voluntarily assumed for the proper performance of the contract, beyond the scope or in the absence of an obligation stipulated by law, and
- mandatory legal guarantee,
in accordance with the Hungarian Civil Code
Purchase Price : remuneration for the Product and for the provision of digital content.
Relevant laws
As regards the contract, it is governed by the provisions of Hungarian laws and regulations, including:
Consumer Protection Act CLV 1997
Act CVIII of 2001 on certain issues of electronic commerce services and information society services Act V of 2013 on the Civil Code of Hungary
Government Regulation 151/2003 (IX.22.) on mandatory warranty for durable goods
Government Regulation 45/2014 (II.26.) on detailed rules for contracts between consumers and companies Decree 19/2014. (IV.29.) of the Minister of National Economy on procedural rules for administration.
warranty and guarantee claims relating to durable goods sold under contracts between consumers and companies.
Law LXXVI of 1999 on Copyright
Act CXII of 2011 on Informational Self-Determination and Freedom of Information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018
on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment in the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of personal data and amending Regulation (EU) 2016/679.
of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Regulation 95/46/EC (General Data Protection Regulation).
Government Regulation 373/2021 (VI. 30.) on detailed rules for contracts for the purchase of goods, the provision of digital content and digital services between consumers and companies.
Scope and acceptance of the GTC
The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter referred to as the GTC), in addition to the provisions of the relevant binding legal regulations. Accordingly, these GTC set out the rights and obligations of you and us, the conditions for concluding the contract, the deadlines for performance, the delivery and payment terms, the rules of liability and the conditions for exercising the right to terminate the contract.
Technical information necessary for the use of the website that is not included in these GTC will be provided in additional information available on the website.
Before placing an order, it is necessary to familiarize yourself with the provisions of these GTC.
Language and form of the contract
The language of contracts concluded under these GTC is English.
Contracts concluded on the basis of these GTC are not considered written contracts and the Seller will not archive them.
FansBRANDS® - Official e-invoicing in the motorsport fanshop
Our company uses electronic invoicing in accordance with Section 175 of Act CXXVII of 2007. By accepting these GTC, you agree to
consent to the use of electronic invoicing.
Prices
Prices are stated in CZK, including 21% VAT. The Seller may occasionally adjust prices for commercial policy reasons. Such adjustment of prices does not apply to contracts already concluded. If the Seller has stated the price incorrectly and an order has been accepted for the Product, but the parties have not yet concluded a contract, the Seller will proceed in accordance with the section under the heading "Procedure in the event of incorrect price" of this document.
Procedure in case of incorrect price
The following are considered to be clearly incorrect prices:
Price 0,
price reduced by a discount, where the discount is stated incorrectly (e.g. for products priced at 1000 with a 20% discount, the price is stated as 500).
If the price is stated incorrectly, the seller offers the option to purchase the product at the actual price and the buyer, taking this information into account, can decide whether to order the product at the actual price or cancel the order without any adverse legal consequences.
Complaints management and remedies
The consumer may file objections regarding any product or activity of the seller at the contact details below:
If the consumer has a warranty claim regarding the Goods or the Seller's conduct, a complaint about the Seller's actions or omissions can be filed using the contact details and methods listed below:
In writing via this website: https://fansbrands.cz/ In writing via this email address: sales@fansbrands.com In writing by post: 2600 Vác, Rózsa utca 3/A 1em. 2ajt.
A consumer may file a complaint orally or in writing about the conduct, action or omission of a business or a person acting on behalf of or for the benefit of a business that is directly related to the distribution or sale of products to consumers.
The business is obliged to investigate an oral complaint immediately and , if necessary , to arrange for a remedy . If the consumer is not satisfied with the manner in which the complaint is handled or if the complaint cannot be investigated immediately, the business is obliged to record the complaint and its position on it immediately and, in the case of a complaint submitted in person, to hand over a copy of the complaint to the consumer on site. If the oral complaint was submitted by telephone or using other electronic communications services, the record together with a substantive response must be sent to the consumer no later than within 30 days in accordance with the provisions laid down for the obligation to respond to written complaints. Otherwise, the seller is obliged to proceed in relation to
written complaints as follows. Unless directly applicable European Union law provides otherwise, the undertaking shall send a substantive reply to the written complaint within thirty days of its receipt and shall take steps to communicate it . A shorter period may be set by any law or regulation, a longer period may only be set by law. If the complaint is rejected , the undertaking must state the reasons on which the rejection is based. The undertaking must assign a unique identification number to each oral complaint communicated by telephone or by electronic communication service.
If the complaint is rejected, the seller must inform the consumer in writing that, depending on the nature of the complaint, the authority or conciliation body may initiate proceedings.
The information must also include the competent authority and the consumer's place of residence, the seat of the conciliation body in your place of residence, its telephone and internet contact details and its postal address. The information must also include whether the company has made a general statement of submission regarding the conciliation board's decision.
If we reject your consumer complaint, you have the right to contact the local competent authority or conciliation board in your place of residence that you indicated in your application.
Conciliation Commission - if the consumer does not request a personal hearing - a hearing without personal presence, via an electronic device enabling simultaneous transmission of sound and image, which takes place online (hereinafter referred to as the "online hearing"). The company is obliged to cooperate in the proceedings of the conciliation commission within the framework, we are obliged to submit our response to the conciliation commission's invitation, which will be sent to the conciliation commission, within the deadline. On the online settlement of consumer disputes, as well as of 21 May 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU With the exception of the application of Regulation 524/2013/EU of the European Parliament and of the Council, the company is obliged to ensure the participation of the person authorised to conclude a conciliation at the meeting. At an online hearing, the company's representative authorised to establish a settlement must participate online. If the consumer requests a personal hearing, the company establishes a settlement and its authorised representative must participate in the hearing at least online.
If a consumer dispute between the seller and the consumer is not resolved during negotiations, the consumer has the following remedies available:
Consumer protection procedure
A complaint can be filed with the consumer protection authorities. If a consumer discovers a violation of his consumer rights, he is entitled to file a complaint with the authority competent for his place of residence or stay. After assessing the complaint, the authority decides whether to conduct consumer protection proceedings. The tasks of the first-instance administrative authorities are performed by the capital city authorities and the district authorities with jurisdiction over the consumer’s place of residence or stay, a list of which is available here: https://www.kormanyhivatalok.hu/.
Court proceedings
The customer is entitled to initiate legal proceedings to assert his claim arising from a consumer dispute in civil proceedings in accordance with Act V of 2013 on the Civil Code of Hungary and with the provisions of Act CXXX of 2016 on the Code of Civil Procedure.
Management of the conciliation body
If we reject your consumer complaint, you have the right to appeal to the competent authority in your place of residence or to the conciliation committee you indicated in your application. The condition for initiating proceedings before the conciliation body is that the consumer attempts to resolve the dispute directly with the entrepreneur concerned.
The Conciliation Commission - unless the consumer requests a personal hearing - holds the hearing online without personal presence and via an electronic device that enables simultaneous transmission of sound and video (hereinafter referred to as the "online hearing").
The company is obliged to cooperate in the conciliation commission procedure, within which we are obliged to send a response to the conciliation commission's call within the specified period. With the exception of the application of Regulation No. 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on the online submission of information on the Internet.
settlement of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the company authorised to establish a settlement is obliged to ensure the participation of a person. In the case of online hearings, the representative of the company authorised to establish a settlement must participate online. If the consumer requests a personal hearing, the representative of the company authorised to establish a settlement must participate at least in the online hearing.
More information about conciliation bodies is available here: http://www.bekeltetes.hu . More information about conciliation bodies with territorial jurisdiction is available here: https://bekeltetes.hu/index.php?id=testuletek.
Contact details of some territorially competent conciliation bodies:
Budapest Peacekeeping Authority Address : Budapest Jurisdiction : Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Postal address: 1253 Budapest, Pf.:10.
Phone: 06-1-488-2131
Email: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu
Baranya District Magistrate
Address: Pecs
Jurisdiction: Baranya County, Somogy County, Tolna County
Contact:
Address: 7625 Pécs, Majorossy I. u. 36. Tel: 06-72-507-154
Email: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Conciliation body of Borsod-Abaúj-Zemplén county
Address: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-090
Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu
Conciliation body of Csongrád-Csanád county
Address: Szeged
Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Canad County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12. Phone: 06-62-554-250/118
Email: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Fejér County Peace Corps
Address: Szekesfehervar
Jurisdiction: Fejér district, Komárom-Esztergom district, Veszprém district
Contact:
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6. Phone: 06-22-510-310
Email: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu
Conciliation authority of Győr-Moson-Sopron county
Address: Gyor
Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Contact:
Address: 9021 Győr, Szent István út 10/a. Phone: 06-96-520-217
Email: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu
Hajdú-Bihar District Conciliation Authority
Address: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
Email: bekelteto@hbkik.hu Website: hbmbekeltetes.hu
Online dispute resolution platform
Mediation authority of the Pest district
Address: Jurisdiction: Budapest: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone: 06-1-792-7881
E-mail: pmbekelteto@pmkik.hu Website:panzálrendezes. huh
The European Commission has created a website where consumers can register and have their legal disputes regarding online purchases resolved by submitting a request, thus avoiding court proceedings. This allows consumers to assert their rights without being hindered by, for example, distance.
If you want to file a complaint about a product or service purchased online and don't necessarily want to go to court, you can use online dispute resolution tools.
On the portal, you can choose a method of resolving the dispute together with the trader against whom you have filed a complaint.
the authority you intend to contact in connection with handling the complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU.
Copyright
FansBRANDS® - The official fan store for motorsport
According to Section 1, Section 1 of Act LXXVI of 1999 on Copyright (hereinafter referred to as: the Copyright Act), the website is considered to be copyrighted material and therefore all its parts are protected by copyright. In accordance with Section 16, Section 1, Subsection (1) of the Copyright Act, the unauthorized use of graphic and software solutions, computer programs of the website or the use of any applications that can be used to modify the website or parts thereof is prohibited. Any material from the website and its database may be used, even with the written consent of the copyright holder, only with a link to the website and with an indication of the source. The copyright holder is: Pit Box Kft.
Consumer Friend reviews
We hereby inform the Buyer that the Seller uses the Fogyasztó Barát rating system on its website. This rating system does not allow individual Products to be rated, but only the Seller (Online Store). The following technical measures in the rating system ensure that only real customers can submit ratings:
- The system operates independently of the online store that uses it, in that after the purchase, a WIDGET for reviews is opened and the review is saved by Fogyasztó Barát (JUTASA Kft.) in its own system.
- also, only real customers can submit reviews, by sending an email after purchase to the email address provided to Fogyasztó Barát.
An online store that uses a rating system has no technical ability to delete ratings or reviews.
As a result of the above, the system only contains ratings and reviews from real customers and displays both positive and negative reviews without any distinction.
Other ratings
What does he think about the fans ?
We never hide: you can rate us anytime, anywhere. In fact, when we manage to change, we always ask everyone to rate us and write to us if they ever encounter any problems. We can only make changes and progress if we pay attention to criticism ;-)
The ratings below were not made up by us, you can find each of them in the official source. And many more ;-) It's impossible for so many people to be wrong...
You can also write about us or read even more opinions on the following channels: Trustindex.io - https://www.trustindex.io/reviews/www.fansbrands.hu
Trustpilot.com - https://www.trustpilot.com/review/www.fansbrands.com Google - https://g.page/r/CY3Sy7_I1tthEB0/review
Facebook - https://www.facebook.com/fansbrands/reviews/?ref=page_internal
Separability, code of conduct
If any part of the GTC is legally incomplete or ineffective, the other parts of the contract remain valid and the relevant legal regulations will apply instead of the ineffective or incorrect part.
The seller does not have a code of conduct in accordance with the Act on the Prohibition of Unfair Commercial Practices towards Customers.
Information on the operation of a product containing digital elements and the relevant technical protective measures.
The availability of the servers that provide data on the website is more than 99.9% per year. The entire data content is regularly backed up, so that in the event of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption and hardware support built into the processor is used to encrypt it.
Information about basic product features
Information about the basic features of the products available for purchase on the website is provided in the description of each product.
Correction of errors when entering data - Responsibility for the accuracy of the data provided
During the order process, you can change the entered data at any time before completing it (clicking the back button in the browser will open the previous page, so you can correct the entered data even if you have already moved to the next page). Please note that you are responsible for the correctness of the entered data, as the products will be invoiced and delivered based on the data you have entered. We also note that an incorrectly entered e-mail address or the entire storage space connected to the mailbox may result in non-delivery of the confirmation and may prevent the conclusion of the contract. If the buyer has completed the order and discovers an error in the data provided, he must initiate a change to the affected order as soon as possible. The buyer can express his intention to modify an erroneous order by e-mail sent from the e-mail address he provided when placing the order, or by telephone.
Using the website
The purchase is not subject to registration.
FansBRANDS® - The official fan store for motorsport
Product selection
By clicking on the product categories on the website, you can select the desired product group and the individual products within it. After clicking on each product, you will find a photo, item number, description and price of the product. When purchasing, you must pay the price indicated on the website.
Adding products to cart
After selecting a product, you can add items in the desired quantity to your cart by clicking the "Add to Cart" button without being obligated to purchase or pay for them, as adding products to your cart is not considered an offer.
We recommend that you add Products to your cart even if you are not sure whether you want to buy the Products, as this will give you an overview of the selected items at that moment and you can view and compare them on the screen with a single click. You can edit the contents of your cart at any time until the order is completed - until you click the "Submit order" button - i.e. you can remove or place items
Add more items to your cart as you wish, or you can adjust the quantity of items.
If you add the selected product to the cart, a separate window will appear with the inscription "Product added to cart". If you do not wish to select additional items, click the "Go to cart" button. If you wish to view the selected Product again or add additional products to the cart, click the "Back to products" button.
Cart display
While using the Website, you can check the contents of your cart at any time by clicking on the "Your Cart" button at the top of the page. This gives you the option to remove items from your cart or change the desired quantity. After clicking on the "Update Cart" button, the system will display information corresponding to the data you have changed, including the price of the products added to the cart.
If you do not wish to select additional items, you can continue shopping by clicking the "Proceed to Checkout" button.
Providing customer data
After clicking on the "Proceed to Checkout" button, the contents of the cart and the full purchase price that must be paid if you purchase the selected products will be displayed. In the "Delivery Options" field, select the option depending on whether you want to collect the ordered Products in person (pickup) or request delivery. If you select delivery, the system will indicate the delivery fee that must be paid if you place the order.
You can enter your email address in the "User details" text box and your full name, address and phone number in the "Billing details" text box. The system will automatically save the details entered in the "Billing details" text box in the "Delivery details" text box. If you require delivery to a different address, uncheck the appropriate box. You can enter additional details in the "Additional details" text box.
Checking your order
After filling in the above text fields, you can continue the order process by clicking the "Continue" button, or you can delete/change previously entered data by clicking the "Cancel" button and return to the cart content. After clicking the "Continue" button, you will be taken to the "Order Overview" page. Here you will see a summary of previously entered data, including the cart content, user, billing and delivery data, and the amount to be paid (this data cannot be changed unless you click the "Back" button).
Order completion (submission of offer)
If you have made sure that your cart contains the products you want to purchase and that your details have been entered correctly, you can complete your order by clicking on the "Pay" button. The details entered on the website do not constitute an offer by the seller to conclude a contract. In the case of orders under these GTC, you qualify as the offeror.
By clicking on the "Pay Now" button, you expressly confirm that your offer is deemed to have been made and your statement, if confirmed by the Seller in accordance with these GTC, constitutes an obligation to pay. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller in accordance with these GTC within 48 hours, the period of validity of your offer will expire.
Order processing, contract conclusion
You can place an order at any time. The seller will confirm your offer no later than the next business day after the day you sent it. The contract will be concluded when the confirmation email sent by the seller reaches your email system.
Payment methods
Bank transfer
You can pay for the Products by bank transfer.
Cash payment
If you wish to pay the order value upon receipt of the package, please select the "Cash on Delivery" payment method.
Bank card payments
In our online store you can pay quickly and securely by bank card.
PayPal
PayPal is available to customers in over 200 countries as a simple and secure payment method.
PayPal has several advantages that make online shopping easier and faster while ensuring the security of your banking information:
An email address and password. That's all you need to make a payment or complete a bank transfer through PayPal. You can leave your bank card in your wallet.
You don't need to deposit money into your PayPal account to make a payment. All you need to do is associate your bank card with your PayPal account, just once, at the beginning of the process.
PayPal is a globally recognized payment method that guarantees secure transactions and allows you to pay for products online in 26 different currencies.
Connect with PayPal to make online payments easier.
Wordline Six Payment Services
FansBRANDS® - The official fan store for motorsport
Online payment solution.
More information: https://www.six-payment-services.com/en/home.html
Strip
In the web store, you can choose the Stripe payment solution.
More information about the strip in English can be found on this website.
Delivery methods, delivery fees
GLS courier service
The package will be delivered to you by the GLS courier service.
For more information, please visit the website: https://gls-group.com/CZ/en/contacts/ .
GLS pickup locations
The most popular delivery method for online purchases is door - to - door delivery via courier service, however , the number of those choosing personal collection is growing every year. Customers can conveniently collect their ordered goods, taking into account their daily schedule, through GLS collection points, where they can pay in cash.
GLS pick-up points are located in easily accessible locations such as shopping malls, gas stations, bookstores or other busy shops. Most of them are open until late, even on weekends, which is convenient for customers who want to pick up or send parcels. GLS will send the customer an email or text message notifying them of the arrival of their parcel. The customer can pick up the parcel at any time within 5 working days, taking into account the opening hours of the respective pick-up point.
For more information, please visit the website .
Home delivery by standard UPS shipping service
FansBRANDS® - Official Motorsport Fan Store Only in the European Union.
Delivery time: 4-8 business days
Free shipping over €150.
For more information, please visit the website .
Home delivery via GLS in the EU
FansBRANDS® - The official fan store for motorsport
Delivery time 2-9 business days.
Your package will be delivered by GLS courier service employees to the delivery address provided. You will be informed of the delivery details by EMAIL.
For more information, please visit the website .
Deadline for fulfillment
The general deadline for processing an order is a maximum of 30 days from the order confirmation. In the event of a delay by the seller, the buyer is entitled to set an additional deadline. If the seller does not comply with the additional deadline, the buyer may withdraw from the contract. Delivery times, which may differ from the general delivery time, are always stated for individual delivery methods.
Reservation of rights, ownership clause
If you have previously ordered Products but have not taken delivery or collected them (except where you have exercised your right of withdrawal), or if they have been returned to the Seller marked "Not Collected", the Seller will only fulfil your order provided that you pay the full purchase price and delivery costs in advance.
The Seller may withhold delivery of the Product until it is satisfied that the price of the Products has been successfully paid using an electronic payment solution (including where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer's Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs and other
bank commissions and costs). If the price of the product has not been paid in full, the seller may request the buyer to pay the purchase price.
Cross-border sales
The Seller does not distinguish between buyers who purchase via the Website within the territory of Hungary and those who do so outside the territory of Hungary but within the territory of the European Union. Unless otherwise provided in these GTC, the Seller ensures the delivery/receipt of the Products within the territory of Hungary.
The provisions of these GTC also apply to purchases outside Hungary, whereby for the purposes of this section, "buyer" means a consumer who is a citizen or resident of a Member State or a business established in a Member State and purchases products or uses services within the European Union solely for the purpose of end use. "Consumer" means a natural person who is acting outside the scope of his trade, business, craft or profession.
The language of communication and purchase is primarily Hungarian; the seller is not obliged to communicate with the buyer in the language of the buyer's Member State.
The Seller is not obliged to comply with non-contractual requirements, such as labelling requirements or sector-specific requirements, laid down by the national law of the Buyer's Member State in relation to the relevant products, nor to inform the Buyer of such requirements.
Unless otherwise stated, the Seller shall apply the VAT established in Hungary to each product. The Buyer may exercise his remedies in accordance with these GTC.
In the case of using an electronic payment solution, payment will be made in the currency specified by the seller,
The Seller may withhold delivery of the Product until it is satisfied that the price of the Products and the delivery fee have been fully and successfully paid via an electronic payment solution (including the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the Buyer's Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs and other bank commissions and costs). If the purchase price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
In order to ensure the delivery of the product, the seller provides buyers from countries outside Hungary with the same delivery options as buyers from Hungary.
If, according to the GTC, the Buyer has the option to request delivery of the Product to the territory of Hungary or another EU member state, Buyers who are not citizens of Hungary may also choose any delivery method specified in the GTC.
If the buyer can choose to pick up the product in accordance with the GTC, buyers who are not citizens of Hungary can also choose this option.
Otherwise, the buyer may request that the product be transported at his own expense. Hungarian buyers are not entitled to choose this option.
The Seller will fulfill the order after payment of the delivery fee, and if the Buyer does not pay the Seller the delivery fee or if the Buyer does not arrange for the transport of the product by the predetermined date, the Seller will withdraw from the contract and return the prepaid purchase price to the Buyer.
Consumer information
Information on the right to terminate the contract by the natural person Buyer
According to Section 8(1)(3) of the Hungarian Civil Code, consumers are only natural persons acting outside their profession, employment or business activity , legal persons are therefore not entitled to exercise the right to withdraw from the contract without giving reasons .
According to Section 20 of Government Regulation No. 45/2014 (II. 26.), consumers have the right to withdraw from the contract without giving any reason. Consumers may exercise their right to withdraw from the contract within a certain period, which begins to run
- a) in the case of contracts for the sale of products,
- aa) on the date on which the product,
- and (b) in the case of the sale of more than one product, where each product is delivered at a different time from the time the product was last delivered.
is received by the consumer or a third party designated by him other than the carrier, and this period is 180 days.
The period for withdrawal from the contract set out in Government Regulation No. 45/2014. (II. 26.) is 14 days and the seller voluntarily agrees to an additional period for withdrawal in these GTC, beyond the period set by law.
The provisions of this section do not affect the consumer's right to exercise his right of withdrawal from the contract set out in this section also within the period between the date of conclusion of the contract and the date of receipt of the product.
If the proposal to conclude a contract was made by the consumer, the consumer has the right to withdraw from the proposal, which means that the binding nature of the proposal to conclude a contract ceases.
Declaration of withdrawal from the contract, exercise of the consumer's right to withdraw from the contract or termination of the contract
The consumer may exercise his right pursuant to Section 20 of Government Regulation No. 45/2014 (II. 26.) by making a clear statement to this effect or by using a model statement, which can also be downloaded from the website.
Validity of the consumer's declaration of withdrawal from the contract
The right of withdrawal is deemed to have been exercised in good time if the consumer sends the declaration within the relevant period. This period is: 180 days.
In the case of written withdrawal from the contract or termination, it is sufficient to send a statement of withdrawal from the contract or termination within 14 days.
The period for withdrawal from the contract set out in Government Regulation No. 45/2014. (II. 26.) is 14 days and the seller voluntarily agrees to an additional period for withdrawal in these GTC, beyond the period set by law.
The burden of proof that the consumer has exercised his right of withdrawal in accordance with this provision shall lie with the consumer.
Upon receipt, the seller is obliged to confirm the buyer's declaration of withdrawal from the contract on an electronic data carrier.
Seller's obligations in the event of the consumer's withdrawal from the contract
Seller's obligation to refund money
If the consumer withdraws from the contract in accordance with Section 22 of Government Regulation No. 45/2014 (II. 26.).
The Seller shall refund to the Buyer the full amount paid by him as consideration within 14 days, including the costs incurred in connection with the performance, such as the delivery fee. Please note that this provision does not apply to additional costs incurred as a result of choosing a delivery option other than the cheapest standard delivery method.
Method of fulfilling the seller's obligation to refund money
In the event of withdrawal from the contract or its termination in accordance with Section 22 of Government Regulation No. 45/2014 (II. 26.), the seller shall refund the amount to be refunded to the consumer using the same payment method used by the consumer. With the express consent of the consumer, the seller may use a different payment method, but the consumer shall not be charged any additional fees as a result. The seller shall not be liable for delays resulting from incorrect and/or inaccurate provision of the bank account number or postal address by the consumer.
Other costs
If the consumer has expressly chosen a delivery option other than the cheapest standard delivery method, the seller is not obliged to reimburse the costs incurred as a result of this choice. In such cases, our obligation to refund will only include the stated standard delivery charges.
Right to refuse performance
The seller may withhold the amount due to the consumer until the consumer returns the product or proves that he has returned it, whichever is the earlier. We cannot accept shipments sent on delivery or by the Recipient Pays service.
Consumer obligations in the event of withdrawal from the contract or its termination
Product return
If the consumer withdraws from the contract in accordance with Section 22 of Government Regulation No. 45/2014 (II. 26.), he is obliged to return the product or hand it over to the seller or to a person designated by the seller to take over the products, without undue delay, but no later than fourteen days from the notification of withdrawal from the contract. The obligation to return the Product is deemed to have been fulfilled on time if the consumer sends the Product before the expiry of this period.
bearing direct costs incurred in connection with the return of the product.
The direct costs of returning the product shall be borne by the consumer. The product must be sent to the seller's address. If the consumer terminates a service contract concluded outside business premises or as a distance contract after the commencement of performance, he is obliged to pay the Entrepreneur a fee corresponding to the service provided up to the date of termination. This reasonable amount to be paid by the consumer is determined on the basis of the total amount of the fee stipulated in the contract by adding the applicable taxes. If the consumer proves that the total amount thus determined is unreasonably high, the reasonable amount is calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we cannot accept shipments sent on delivery or the Recipient pays service.
Consumer liability for depreciation
The consumer is liable for any deterioration resulting from any use that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
The right to withdraw from the contract cannot be exercised in these cases
The Seller expressly points out that the right to withdraw from the contract cannot be exercised in the cases specified in Section 29, paragraph 1 of Government Regulation No. 45/2014 (II.26.):
- after the service has been fully provided, but if the contract stipulates a payment obligation for the consumer, this exception can only be invoked if the consumer has expressly agreed before the start of the performance and has taken note of the fact that he will lose the right to withdraw from the contract once the contract has been fully performed by the entrepreneur;
- in the case of products or services whose price or fee depends on fluctuations in the financial market that the company cannot influence and which are possible even during the period set for exercising the right of withdrawal;
- in the case of unfinished Products that were manufactured based on the instructions and express wishes of the consumer, or in the case of Products that were clearly customized for the consumer;
- in the case of perishable products or products with a short shelf life;
- in the case of products in sealed packaging that cannot be returned after opening after delivery for health protection or hygiene reasons;
- in the case of products which, due to their nature, are inseparably mixed with other products after delivery;
- in the case of alcoholic beverages, the actual value of which depends on fluctuations in the financial market that the undertaking cannot influence, and the price of which was agreed upon by the parties when concluding the purchase contract, but the contract will only be fulfilled after the thirtieth day from the conclusion of the contract;
- in the case of service contracts, where the business contacts the consumer at his express request to carry out urgent repairs or maintenance;
- in the case of the sale and purchase of audio and video recordings in sealed packaging or copies of computer software, if the consumer has opened the packaging after delivery;
- in respect of newspapers, magazines and periodicals, with the exception of subscription contracts;
- in the case of contracts concluded at public auction;
- with the exception of housing services, in the case of contracts for the provision of accommodation, transport, car rental, catering services or services related to leisure activities, if a deadline or date for performance has been set in the contract;
- in the case of digital content provided on a non-physical data carrier, if the seller has commenced the performance with the consumer's express, prior consent and if, at the same time as giving this consent, the consumer has acknowledged the fact that he will lose the right of withdrawal from the contract once the performance has commenced, and the entrepreneur has sent the consumer a confirmation.
Information on product liability and implied warranty with regard to the guarantee of conformity of products in the case of consumer contracts
This part of the consumer information was prepared on the basis of Section 9, Paragraph 3 of Government Regulation No. 45/2014 (II.26.) with regard to its Annex No. 3.
This consumer information applies only to buyers who are considered consumers, the rules applicable to buyers who are not consumers are set out in a separate chapter.
Requirement of contractual performance in the case of consumer contracts
Requirement of contractual performance in general for products and products containing digital elements sold under a consumer contract
At the time of performance, the products and performance must meet the requirements set out in Government Regulation 373/2021 (VI.30.).
For this to be a contractual performance, there must be a product that is the subject of the contract.
must correspond to the description, quantity, quality and type specified in the contract, must have functionality, compatibility, interoperability, as well as other properties specified in the contract.
be suitable for any purpose specified by the consumer, which the consumer has notified the seller of at the latest when concluding the contract and which the seller has accepted.
have all accessories and user manuals specified in the contract, including commissioning instructions, installation instructions and customer service support, and
provide updates as specified in the contract.
In order for this to be a contractual performance, the product that is the subject of the contract must also be.
be fit for the purposes specified for the same type of products by legislation, technical standards or, in the absence of technical standards, a governing code of conduct.
meet the quantity, quality, performance and other characteristics that the consumer can reasonably expect, in particular in terms of functionality, compatibility, availability, continuity and safety, which are usual for the same type of goods, taking into account public statements, in particular those made by the Seller, its representatives or other persons involved in the sales chain in advertising or on the label, about the specific characteristics of the Products.
have all accessories and instructions that a consumer can reasonably expect, including packaging and installation instructions, and
correspond to the characteristics and description of the product that was presented as a sample or model or that was made available by the company as a trial version before the conclusion of the contract.
The product does not have to comply with the above public statements if the seller proves that.
was not and may not have been made aware of the relevant public statement.
the public statement in question has been duly corrected by the time the contract is concluded, or
the public statement in question could not have influenced the rights holder's decision to conclude the contract.
Requirement of contractual performance in the case of the sale of products under a consumer contract
The seller's performance is defective if the product defect arose as a result of improper commissioning, if
- the commissioning is part of the purchase contract and was carried out by the seller or the seller is responsible for this; or
- the commissioning had to be carried out by the consumer and the improper commissioning is due to deficiencies in the commissioning instructions provided by the seller or, in the case of products containing digital elements, by the provider of digital content or digital services.
If, according to the purchase contract, the product is put into operation by the seller or the seller is responsible in this regard, then the performance is considered completed by the seller upon completion of the putting into operation.
If, in the case of a product containing digital elements, the purchase contract stipulates that the digital content or digital services are to be provided continuously for a certain period of time, the seller is liable for a defect in the product related to the digital content if the defect arises or becomes detectable within two years of delivery of the product in the case of a continuous service provided for a period not exceeding two years.
Requirement of contractual performance in the case of the sale of products containing digital elements under a consumer contract
In the case of products containing digital elements, the seller shall ensure that the consumer is informed of updates relating to the digital content of the product or the digital service associated with it, including security updates, and that such updates are provided to him if they are necessary to maintain the contractual nature of the product.
The seller will ensure the availability of updates for a period of time.
which the consumer can reasonably expect based on the type and purpose of the product and digital elements, as well as on the individual circumstances and the nature of the contract, if the sales contract prescribes a one-off supply of digital content or a digital service, or
two years from the delivery of the product, in the case of continuous service for a period not exceeding two years, if the purchase contract prescribes the continuous provision of digital content for a certain period.
If the consumer fails to install the updates made available within a reasonable period of time, the seller is not liable for a defect in the product, provided that the defect arose solely as a result of the absence of the relevant update, and further provided that
- the seller informed the consumer about the availability of the update and the consequences of the consumer not installing it; and
- the consumer's failure to install the update or the consumer's incorrect installation of the update is not caused by deficiencies in the installation instructions provided by the seller.
There is no defective performance if, upon concluding the contract, the consumer received separate information that a certain property of the product differs from the properties prescribed in this contract, and the consumer separately and explicitly acknowledged this difference upon concluding the contract.
Requirements for contractual performance for digital content sold under a consumer contract in the event of sale
The seller supplies and provides the digital content to the consumer. The contracting parties differ in that, in the absence of an agreement, the seller shall, without undue delay after the conclusion of the contract, provide the consumer with the latest digital content available at the time of signing the version of the contract.
The service is considered completed when the digital content or - access to it is required or suitable for download - any solution for the consumer, or on the physical or virtual device chosen by the consumer for this purpose.
The seller must ensure that the consumer is informed that the digital content is such updates - including security updates - that are digital content or digital are necessary to maintain the contractual nature of the service, and also receives them.
If the digital content is provided for a certain period of time under the contract, the conformity of the performance with the contract shall be continuous with respect to the digital content and shall be provided for the entire duration of the contract. If the consumer fails to install the update within a reasonable period of time provided by the seller, the seller shall not be liable for a service failure if it is only the relevant update resulting from its non-use, provided that
the seller informed the consumer about the availability of the update and the consequences of its failure to install it by the consumer; and
the consumer's failure to install the update or the consumer's incorrect installation of the update is not caused by the incompleteness of the installation instructions provided by the seller.
Defective performance cannot be established if the consumer is provided with separate information when concluding the contract that a certain feature of the digital content differs from the requirements set out herein, and when concluding the contract the consumer must expressly state that he accepts this deviation.
The seller is in breach if the defect in the digital content service lies in the fact that the consumer is digital stems from his unprofessional integration into his environment, provided that the integration of the digital content was carried out by the seller or that the integration was carried out by the seller under his responsibility; the obsession with the digital content must have been integrated by the consumer and the unprofessional integration by the seller was caused by shortcomings in the integration instructions provided by
If the subject of the contract is digital content or a digital service for a fixed period, it has a continuous service, the seller is liable for the digital content for a defect if the defect occurs during the period specified in the contract.
or becomes recognizable.
If the contract is concluded for a one-off service or a series of individual service acts, it must be presumed, until proven otherwise, that from the date of performance one to one year, the defect recognized by the consumer already existed at the time of performance. At the same time, the seller fails to perform, if he proves that the consumer's digital environment is not compatible with the technical requirements for the digital content or digital service and the consumer was clearly and comprehensibly informed of the contract before its conclusion.
The consumer is obliged to cooperate with the seller in such a way that the seller - technically in terms of the available equipment and requiring the least possible intervention for the consumer using it - can ensure that the cause of the error is the consumer's digital environment. If the consumer fails to comply with this obligation of cooperation after the seller has informed him of this obligation in a clear and comprehensible manner before the conclusion of the contract, the consumer bears the burden of proof that the defect recognized within one year of completion already existed at the time of completion, the service affected by the defect recognized during the contractual period, the service during the period of performance under the contract, was not in accordance with the contract.
Implied warranty
In what cases can you exercise your rights under an implied warranty?
In the event of defective performance by the seller, you may claim an implied warranty in accordance with the provisions of the Hungarian Civil Code and, in the case of a consumer contract, with Government Regulation 373/2021 (VI.30.).
What rights do you have under an implied warranty claim?
At your option, you may make the following implied warranty claims:
You may request either repair or replacement, unless the fulfillment of this warranty right is impossible or would entail disproportionate costs for the seller compared to the alternative solution. If you did not or could not request repair or replacement, you may request a reasonable price reduction or, as a last resort, you may withdraw from the contract.
You are entitled to switch from your chosen warranty right to another, but you are obliged to pay the costs of the change unless this was justified or necessary as a result of the seller's actions.
In the case of a consumer contract, any defect discovered within one year of delivery of a product or a product containing digital elements shall be presumed, unless proven otherwise, to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or defect.
In the case of used products, warranty and guarantee rights deviate from the general rules. Defective performance may also occur in the case of used Products, but it is necessary to take into account the circumstances on the basis of which the consumer could have expected the occurrence of certain defects. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent and as a result it cannot be expected that a used Product can be of the same quality as a newly purchased Product. Therefore, the Buyer can only exercise his warranty rights for defects other than defects that result from the nature of the used Product and that arise regardless of this nature. If the used Product is defective and the Buyer, who meets the conditions of a consumer, received information about this defect at the time of purchase, then the Service Provider is not liable for this defect.
The seller may refuse to bring the product into conformity with the contract if repair or replacement would be impossible or would cause the seller unreasonable costs, taking into account all the circumstances, including the value of the product in perfect condition and the seriousness of the breach of contract.
Depending on the seriousness of the breach of contract, the consumer may request a reasonable reduction in the consideration or even withdraw from the purchase contract if:
The seller did not carry out the repair or replacement, or carried out the repair or replacement but did not fully or partially meet the following conditions:
The seller will take the exchanged product back at its own expense.
if the repair or replacement requires the removal of a product that was put into service in accordance with the nature and purpose of the product before the defect was discovered, then the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of a replacement or repaired product or the payment of the costs of such removal and putting into service.
the seller refused to bring the product into conformity with the contract.
a defect repeatedly occurs in the performance, even though the seller has tried to bring the product into compliance with the contract.
the seriousness of the breach is so significant that it justifies an immediate price reduction or immediate termination of the purchase contract, or
the seller has not undertaken to bring the product into conformity with the contract or it is clear from the circumstances that the entrepreneur will not bring the product into conformity with the contract within a reasonable time or without substantial harm to the consumer's interests.
If the consumer wants to withdraw from the purchase contract with reference to defective performance, the burden of proof of the immaterial nature of the defect lies with the seller.
The consumer has the right to a refund of the remaining part of the purchase price in full or in part depending on the severity of the breach of contract, until the seller fulfills its obligation regarding the conformity of the performance with the contract and the defective performance.
In general, the following applies:
The seller will return the exchanged product at his own expense.
if the repair or replacement requires the removal of a product that was put into service in accordance with the nature and purpose of the product before the defect was discovered, the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of a replacement or repaired product or the payment of the costs of such removal and putting into service.
The reasonable period for repair or replacement of the product is calculated from the moment the consumer notified the entrepreneur of the defect.
The consumer will provide the product to the business so that it can carry out the repair or replacement.
A reduction in consideration is considered reasonable if its amount is equal to the difference between the value of the product that the consumer would have received if the seller's performance had been contractual and the value of the product that the consumer actually received.
The consumer's right to terminate the purchase contract based on an implied warranty can be exercised by means of a legal declaration addressed to the seller, in which he expresses his decision to terminate the contract.
If the defective performance concerns only a certain part of the product delivered under the contract and if the conditions for exercising the right of withdrawal are met in respect of this part, the consumer may withdraw from the purchase contract only in respect of the defective product, but may also withdraw from the purchase contract in respect of any other product purchased together with the defective product, unless the consumer can reasonably be expected to retain only the products that are in conformity with the contract.
If the consumer terminates the purchase contract in full or in respect of part of the products delivered under the purchase contract,
the consumer returns the affected product to the seller at his expense and
The seller will immediately refund the consumer the purchase price paid for the product as soon as the seller receives the product or proof of return of the product.
Within what period can you make a claim for an implied warranty?
You are obliged to report a defect immediately after discovering it. A defect reported within two months of its discovery is considered a defect reported without delay. However, please note that no claim under the implied warranty can be made after the two-year limitation period, which begins to run from the moment the contract is concluded, has expired.
The limitation period does not include the repair period during which the buyer cannot use the product in accordance with its intended purpose.
In the case of a repaired or replaced part of the product, the limitation period for claims under the implied warranty begins to run again. This rule also applies if another defect occurs as a result of the repair.
If the subject of a contract between a consumer and a business is a used product, the parties may agree on a shorter limitation period, but in no case can a limitation period shorter than one year be validly set.
Against whom can you assert your claims under the implied warranty?
You can assert your claim for an implied warranty with the seller.
What are the other conditions for claiming an implied warranty?
There are no other conditions for claiming the implied warranty within one year of performance than reporting the defect, if you prove that the product was delivered by the seller. However, after the one-year period starting from performance, you are obliged to prove that the defect you discovered already existed at the time of performance.
Product liability
In what cases can you exercise your product liability rights?
In the event of a defect in tangible property (product), you can, at your option, make claims under the implied warranty or product liability.
What rights do you have under a product liability claim?
As part of a product liability claim, you can only request repair or replacement of the defective product.
In what cases is a product considered defective?
A product is considered defective if it does not meet the quality requirements applicable at the time of its launch or if it does not have the properties specified in the manufacturer's description.
Within what period can you make a product liability claim?
You can make a product liability claim within two years from the time the product was placed on the market by the manufacturer. After this period, you lose the right to make a product liability claim.
Against whom and under what other conditions can you make a product liability claim?
You can only make a product liability claim against the manufacturer or distributor of the tangible item. When making a product liability claim, you will need to prove a defect in the product.
In what cases is the manufacturer (distributor) exempt from product liability?
The manufacturer (distributor) will be exempt from product liability only if he is able to prove that:
did not manufacture the Product or place the Product on the market as part of its business activities, or
according to the state of the art, the defect was not detectable at the time the product was placed on the market, or
a defect in the Product results from the application of laws or regulatory provisions prescribed by authorities.
The manufacturer (distributor) must prove only one of the above reasons.
Please note that you cannot simultaneously make a claim under the implied warranty and a product liability claim based on the same defect. However, in the event of a successful claim under the implied warranty, you may make a product liability claim against the manufacturer in respect of the replaced product or its repaired parts.
Guarantee
In what cases can you exercise your warranty rights?
According to Government Regulation No. 151/2003 (IX.22.) on the mandatory warranty for certain durable goods, the seller has a warranty obligation with regard to the sale of new durable goods listed in Annex 1 to this Regulation (e.g. technical goods, tools, machines), as well as their accessories and parts to the extent specified therein (hereinafter collectively referred to as consumer goods for the purposes of this section).
The rights arising from the guarantee can be exercised by means of a guarantee certificate, which cannot be conditioned by the consumer returning the opened packaging of the consumer product. If the consumer does not have a guarantee certificate, the conclusion of the contract is demonstrably necessary if a document confirming the payment of the consideration - in the case of a general tax invoice or a receipt issued in accordance with the law
- submitted by the consumer. In this case, the rights arising from the guarantee can be exercised on the basis of a receipt for payment.
In addition, the seller may voluntarily assume the warranty obligation and in such case must provide a warranty statement to the buyer who meets the conditions of a consumer.
The warranty certificate must be available to the consumer on a durable medium no later than the moment of delivery of the product.
The warranty statement must contain the following information:
a clear statement that if the product is delivered with defects, the consumer has the right to exercise his rights under the implied warranty under the law free of charge, and these rights are not affected by the warranty.
the name and address of the guarantor.
the procedure to be followed by the consumer when making claims under the guarantee, the name of the product covered by the guarantee, and
warranty conditions.
What rights do you have under compulsory liability insurance and within what period can you exercise them? Warranty rights
Based on the rights under the warranty, the buyer may request repair or replacement, in cases stipulated by law, request a price reduction or, as a last resort, withdraw from the contract if the obligated party has not carried out the repair or replacement or has not fulfilled this obligation within a reasonable period of time with regard to the interest of the entitled party or the interest of the entitled party in the repair or replacement has ceased to exist.
The buyer may, at his/her choice, exercise his/her right to repair directly at the seller's registered office, at any business location or branch, or at the service center specified by the seller in the warranty certificate.
Deadline for making a claim
Warranty claims can be made within the warranty period, which is set by Government Decree No. 151/2003. (IX. 22.) as follows:
- one year for goods whose purchase price reaches 10,000 HUF but does not exceed 100,000 HUF,
- two years for goods whose purchase price reaches 100,000 HUF but does not exceed 250,000 HUF,
- three years for goods with a purchase price higher than 250,000
Failure to comply with the above deadlines results in the termination of the right to the warranty, however, in the case of repair of consumer goods, the warranty period is extended by the period during which the Buyer cannot use the Product in accordance with its intended purpose due to the defect, starting from the date of delivery to the repair.
The warranty period begins on the date of delivery of the consumer goods to the buyer or on the date of commissioning, if carried out by the seller or his representative.
If the buyer puts the consumer goods into operation later than six months after delivery, the warranty period begins on the day of delivery.
Rules for handling warranty claims
When arranging a repair, the seller tries to carry out the repair within 15 days. The period for carrying out the repair begins on the day the consumer goods are taken over for repair.
If the duration of the repair or replacement exceeds fifteen days, the seller is obliged to inform the buyer of the expected duration of the repair or replacement.
If the seller discovers during the first repair of consumer goods during the warranty period that the consumer goods cannot be repaired, he is obliged to replace the consumer goods within eight days, unless the buyer specifies otherwise. If the replacement of the consumer goods is not possible, the seller is obliged to refund to the buyer within eight days the purchase price stated on the document certifying the payment of the consumer goods - an invoice or a receipt issued in accordance with the Value Added Tax Act - presented by the consumer.
By accepting the GTC, the buyer also agrees to the necessary information being sent to him electronically or in another manner suitable for proving their acceptance by the buyer.
If the seller cannot repair the consumer goods within 30 days:
the repair can be carried out within a longer period if the buyer agrees, or
if the buyer does not agree to the repair being carried out within a longer period or if the buyer has not made any declaration in this regard, the consumer goods must be exchanged within eight days after the unsuccessful expiry of the thirty-day period, or
If the buyer does not agree to the repair being carried out within a longer period or has not commented on it, but the exchange of the consumer goods is not possible, the purchase price stated on the invoice or on the receipt of the consumer goods will be returned to the buyer within eight days after the unsuccessful expiry of the thirty-day period.
If a defect occurs in consumer goods for the fourth time, the buyer has the right to:
claim the repair from the seller, or
instead of claiming a right to repair, request the seller to provide a reasonable reduction in the purchase price pursuant to point b) paragraph 2 of Article 6:159 of Act V of 2013 on the Hungarian Civil Code, or
instead of claiming a repair, repair the consumer goods or have them repaired at the seller's expense pursuant to point b) paragraph 2 of Article 6:159 of Act V of 2013 on the Hungarian Civil Code, or
If the buyer has not exercised these rights (repair, price reduction, repair of consumer goods) or has not expressed an opinion on this, the consumer goods will be replaced within eight days, or if the replacement of the consumer goods is not possible, the purchase price stated on the invoice or receipt of receipt of the consumer goods will be refunded to the buyer within eight days.
Consumer goods covered by the mandatory warranty pursuant to Government Regulation No. 151/2003, which are installed with a fixed connection, weigh more than 10 kg or cannot be transported as hand luggage on public transport.
transport must be repaired, with the exception of vehicles, at the place of their operation. If the repair cannot be carried out at the place of operation, the company or, in the case of a complaint made directly at the service, the dismantling and assembly, as well as the delivery and return of consumer goods, will be provided by the service.
Warranty exclusions
The provisions of this document in the "Rules for Handling Warranty Claims" section do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, caravans, motorhomes, motorhomes with trailers, trailers and motorboats.
However, even in the case of these products, the seller is obliged to strive to resolve the repair claim within 15 days.
If the duration of the repair or replacement exceeds fifteen days, the seller is obliged to inform the buyer of the expected duration of the repair or replacement.
What is the relationship between the guarantee and other warranty rights?
Warranty rights exist alongside warranty rights (product liability and implied warranty), but the fundamental difference between general warranty rights and a guarantee is that the burden of proof is more favourable to the consumer in the case of a guarantee.
The seller's voluntary warranty obligation during the mandatory warranty period may not contain conditions that are more disadvantageous for the consumer than the rights that are determined by the rules of the mandatory warranty. However, the conditions of the voluntary warranty are then free to determine, however, the warranty cannot affect the consumer even in this case - including the existence of rights based on the accessories of the warranty.
Request for exchange within three business days
The right to exchange within three working days also applies to purchases in online stores. The right to exchange within three working days can be exercised for new consumer goods according to Government Regulation No. 151/2003. (IX. 22.), which stipulates that if a person exercises the right to exchange within three working days, then the seller considers that the product was defective at the time of its sale and will replace the product immediately.
In what cases will the seller be exempt from his warranty obligation?
The seller will be released from his warranty obligation only if he proves that the cause of the consequence occurred after the performance was performed.
Please note that you cannot simultaneously make a warranty claim and a guarantee claim or a product liability claim and a guarantee claim based on the same defect, but you are otherwise entitled to the rights arising from the warranty regardless of the rights under the warranty.
Information on product liability and implied warranty with respect to the guarantee of conformity of products in the case of buyers who are not consumers.
General rules for rights under an implied warranty
A buyer who does not meet the consumer conditions may, at his/her option, exercise the following claims under the implied warranty:
You may request either repair or replacement, unless the fulfillment of your chosen warranty right is impossible or would incur disproportionate costs for the seller compared to an alternative solution. If you did not or could not request repair or replacement, you may request a reasonable reduction in the consideration, you may remove the defect yourself or have it removed at the seller's expense, or in the last resort, you may withdraw from the contract.
You are entitled to a change if it was not justified or necessitated by the seller's actions.
In the case of used products, warranty and guarantee rights deviate from the general rules. Defective performance may also occur in the case of used Products, but it is necessary to take into account the circumstances on the basis of which the consumer could have expected the occurrence of certain defects. Due to obsolescence, the occurrence of certain defects is becoming increasingly frequent and as a result it cannot be expected that a used Product can be of the same quality as a newly purchased Product. Therefore, the Buyer can only exercise his warranty rights for defects other than defects that result from the nature of the used Product and that arise regardless of this nature. If the used Product has a defect and the Buyer, who meets the conditions of a consumer, received information about this defect when purchasing, the Service Provider is not liable for this defect.
In the case of buyers who are not consumers, the period for exercising claims under the indirect warranty is 1 year from the date of performance (delivery).
Product liability and warranty
Product liability rights and third party liability rights are only available to buyers who meet the consumer requirements.
If the seller provides a voluntary warranty for the product, he will state this fact separately when purchasing the product.
If the manufacturer provides a manufacturer's warranty that also applies to buyers who are not considered consumers, these claims can be made directly against the manufacturer.